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Moscow Crowdsourcers

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Leaders of the project Our City meeting with the Moscow Government
 
Crowdsourcing was a little-known thing to a regular cirizen not so long ago. The situation has changed recently. This year, tens of thousands of Moscow residents have participated in city-wide crowdsourcing projects and even more people have monitored the progress of the projects via public online sites. The great interest is explained by the fact that the projects have been aimed at solving the problems every Moscow resident is faced every day: illegal parking, illegal dumps, broken benches in parks, deficiency in bus routes, as well as difficulties with access to public services such as vehicle registration, school registration, obtaining of pension documents, etc.

The Government of Moscow has initiated three crowdsourcing projects to give Moscow residents an opportunity to express their opinions and ideas on how to improve various spheres of urban life. 'We cannot effectively manage the development of the megalopolis of Moscow without cooperation with citizens,’ said Mayor Sergey Sobyanin.

It appears that Moscow residents not only willingly participate in crowdsourcing projects but also generate a great many useful solutions. The project Our City, the largest crowdsourcing project in Russia, has collected more than 10,000 ideas on how to improve Moscow city’s services and introduce popular controls over the activities of the city authorities. The team of Michael Zaborov, Deputy General Director of Strategic Projects of the company Customized InformSystems became the winner of the project, having offered a detailed volunteer scheme to help the portal Our City detect city problems and eliminate them. Recognizing the cooperation with citizens via crowdsourcing as very efficient, the Government of Moscow has promptly introduced the scheme and is going to implement a few more ideas.

Moreover, the project has given rise to a community of practice, a large group of Moscow residents who are willing to participate in similar projects, either online or offline as volunteers.

‘Having discussed problems of the portal Our City by means of crowdsourcing, we understand that crowdsourcing is a perfect tool to discuss any problems of the city,’ said Sergey Sobyanin. The Moscow Government site for crowdsourcing projects is now available on a continuous basis. Today, participants of the project Our Routes analyze the land transport system of Moscow and offer ideas to improve it. Participants of the project My Office of Government Services are putting forward suggestions on how to improve the process of obtaining documents from government services bureaus.

Most importantly, Moscow Government’s openness towards new ideas and technologies and the high level of participation in the crowdsourcing projects have produced an impressive result. Not only was a constructive dialogue held between the city authorities and citizens, but also concrete and effective management decisions were developed and implemented to make Moscow better.

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Вилена Скворцова

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